Contact Us

Emergencies

Assistance abroad

For information on Canadian diplomatic offices, such as embassies, high commissions and consulates, and international travel reports, consult Consular Affairs.

Privacy notice

Your comments are important to us and will be addressed as quickly as possible. Here are four convenient ways to contact us:

Contact us by telephone

By telephone

From Canada and the US

Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time
Toll free: 1-800-567-6868
TTY services: 1-866-255-7655

From outside Canada and the US

Contact the nearest Government of Canada office abroad or Passport Canada: 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time)

Application status should be available 10 business days after you submit an application. If you applied in person at a Passport Canada office, the status should be available in 5 business days. Information will only be released to the applicant.

Contact us in writing

In writing

Regarding passports

By mail

Passport Canada Program
Gatineau QC  K1A 0G3
Canada

By courier

Passport Canada Program
22 de Varennes Street
Gatineau QC  J8T 8R1
Canada

Regarding certificates of identity and travel documents

Certificate of Identity Section
Passport Canada Program
Gatineau QC  K1A 1L2
Canada
Contact us in person

In person in Canada

At a Passport Canada office.

For certificates of identity and travel documents, visit our central office in Gatineau, Quebec.

For Canadians living in the USA or Abroad:
If you require a passport in exceptional circumstances, contact the nearest Government of Canada office.