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General inquiry

• for an adult
• for your child

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Tracking items sent to Passport Canada by registered mail or courier

By telephone

From Canada and the US
Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time
Toll free: 1-800-567-6868
TTY services: 1-866-255-7655

From outside Canada and the US
Contact the nearest Government of Canada office abroad or Passport Canada: 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time)

Application status should be available 10 business days after you submit an application. If you applied in person at a Passport Canada office, the status should be available in 5 business days. Information will only be released to the applicant.

In writing

Regarding passports

Regarding certificates of identity and travel documents

In person in Canada

At a Passport Canada office.

For certificates of identity and travel documents, visit our central office in Gatineau, Quebec.

For Canadians living in the USA or Abroad:
If you require a passport in exceptional circumstances, contact the nearest Government of Canada office.